Public Fairness AssessmentTM
Initiated by: M.D.

Taken for a ride by Uber

(Rider receiving spam texts from Uber India)
Public verdict: Create a complaint channel to deal effectively with all such complaints globally plus $1000 Uber credit for claimant
111 jurors voted to form this verdict and were awarded 2,220 RHU. Check your balance to see if you qualified. Log in
Parties has been invited to settle under the public verdict or make a counteroffer
Case description

Claimant' account: Claimant says that after visiting India and using Uber with a temporary SIM card and phone number, Uber continued to forward multiple unsolicited texts from Uber India to her regular phone number. Texts came in at all hours. She was unable to find contact information for Uber, or to resolve the issue via the Uber app. In the US, unsolicited texts carry a fine of up to $1500 each under the Telephone Consumer Protection Act.

Respondent's rebuttal: On receipt of the claim, Uber referred the complaint to the proper department and stopped the texts.

393 total voters
How the public voted
Verdict
111 votes
"Create a complaint channel to deal effectively with all such complaints globally plus $1000 Uber credit for claimant"
88 votes
"$100-$200 per unsolicited text"
80 votes
"$1500 compensation plus finder’s fee for identifying potential liability"
61 votes
"Texts stopped; no compensation"
50 votes
"$10,000 compensation for texts received in the middle of the night"
See who voted: 8 jury categories.View more

What happens next

Disputing parties will be invited to resolve the matter based on this public verdict. If the parties have agreed beforehand to use the results to arbitrate the case the verdict will be binding. If not, the results are nonbinding but can be used as input to guide further negotiation. Depending on the case, results may be distributed to other interested parties such as regulators and media.